SHIPPING
Yes, we offer free shipping on all UK orders over £100 and free shipping on all international orders over £300.
Yes, we offer international shipping. Free shipping is available on all international orders over £300.
If your OceanMooN jewellery is in stock, our team will process and ship your order within 5 working days, depending on the country of destination. For customized orders, please allow 14-21 working days for making and shipment.
Yes, you will receive a tracking number once your order has been shipped. You can use this tracking number to track the progress of your delivery.
RETURNS
In the unlikely event that you are unhappy with your purchase, we are happy to refund items within 14 days after you have received the package. Please note that we do not accept returns on earrings due to hygiene reasons, nor do we accept any customized orders back.
Please return the products to our London office at the following address: 501, Apo Kew Bridge, Galleria House. Make sure to include your product tags of purchase and return the products in the same condition in which you received them.
Yes, you can exchange a product. You will need to return the product for a refund within 14 days after receiving the package. Then place a new order through our website.
Yes, you will be responsible for the cost of returning the product to us.
Once we receive the returned product and confirm that it is in its original packaging and condition, we will process the refund as soon as possible and within 30 days of receipt.
No, we only accept returns for products purchased through our website.
We regret that we are unable to refund any products that have been removed from their original packaging or suffered any damage or have damaged or missing tags.
REPAIRS
OceanMooN offers a warranty of one year on their products, which covers damage caused by a manufacturing default or material defect.
Warranty exceptions and exclusions at OceanMooN include damage to jewellery from being hit or knocked, detectable under magnification, wear and tear such as a ring wearing thin or prongs wearing out, and damage to the bottom of a ring causing pearls to fall out. The warranty is considered void in these cases. Additionally, OceanMooN cannot be held responsible for merchandise that has been worked on by another jeweller.
Yes, OceanMooN offers a repair service for their customers. The prices for this service depend on the type of repair needed.
Start by sending a photo of the item in need of repair to official@omnjewel.com and inculde a description of the damage.
Other
You can contact us through our contact page! We will be happy to assist you.