Terms of service
Warranty Policy
OceanMooN offers a warranty of one years. It covers damage caused by a manufacturing default or material defect. Our warranty excludes damage caused by improper use or loss of (an) item(s).
We offer a repair service to our customers, prices for this service depends on the type of repair. For more information or questions about this service please contact official@omnjewel.com.
Warranty exceptions and exclusions:
- Any damage to jewellery caused by neglect, abuse or natural wear and tear. Damage, such as being hit or knocked, is easily detectable under magnification. For example, if a ring wears thin or prongs wear out due to neglect or natural wear and tear, the warranty is considered void. Additionally, if a ring becomes out of round and thus causes pearls to fall out, this could be due to damage to the bottom of the ring when being worn.
- We cannot be held responsible for merchandise that has been worked on by another jeweller.
Packaging and Gift Wrapping
All orders are wrapped in jewellery cases.
Paid gift-wrapping includes OceanMooN signature boxes and gift bags. (gift card can be offered if requested).